Our policies

At Quicurl, we want you to be happy with your purchase.

Due to the nature of personal care products, we do not accept returns of opened or used products for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order at quicurl@gmail.com. We may request photos of the product and packaging to assess the issue.

Where a claim is approved, Quicurl may offer one of the following remedies at our discretion:

• A replacement product
• A store voucher
• A refund to the original payment method

Please note:

• Individual results may vary from child to child.
• We cannot guarantee that every product will be suitable for every child, hair type, or scalp condition.
• Customers are responsible for performing a patch test before use.
• If irritation, discomfort, or an adverse reaction occurs, discontinue use immediately.
• Quicurl is not responsible for allergic reactions, sensitivities, or individual product compatibility.

At Quicurl, we respect your privacy.

We collect only the information necessary to process orders, provide customer support, and improve your shopping experience.

Information collected may include:

• Name
• Email address
• Delivery information
• Payment information processed securely through our payment providers

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information is used solely for order fulfilment, customer support, and website operations.

For privacy-related enquiries, contact quicurl@gmail.com.

By using the Quicurl website and purchasing our products, you agree to the following terms.

Product use

Quicurl products are designed for children's curls and coils and should be used according to the directions provided. Customers are encouraged to perform a patch test before full use. If irritation or discomfort occurs, discontinue use immediately.

Results

Hair care results vary from person to person. We do not guarantee specific outcomes, hair growth, curl definition, moisture retention, or any other individual result.

Pricing

All prices displayed on our website are listed in South African Rand (ZAR) and may be updated at any time without notice.

Availability

We reserve the right to limit quantities, discontinue products, or refuse orders where necessary.

Limitation of liability

To the maximum extent permitted by law, Quicurl shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

We currently ship throughout South Africa.

Processing time

Orders are typically processed within 1 to 5 business days.

Delivery time

Delivery generally takes between 3 and 10 business days, depending on:

• Your location
• Courier operations
• Product availability
• Seasonal demand and public holidays

While we do our best to meet these delivery estimates, shipping times are not guaranteed. Once your order has been dispatched, you will receive tracking information where available.

If you have questions regarding your order, please contact quicurl@gmail.com.

Email: quicurl@gmail.com

Social: @quicurl.co.za

For the fastest reply, email us — we usually respond within one business day.

Company information

Quicurl is a South African haircare brand dedicated to gentle, hydration-led care for kids with curls and coils.

Trading name: Quicurl

Intellectual property

All content on this website, including text, images, logos, and product descriptions, is the property of Quicurl or its licensors and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

Liability

Quicurl strives to ensure that all product information is accurate and up to date. However, we do not guarantee that the information on this site is complete, correct, or current at all times. Use of our products is at your own discretion and risk.

We are not liable for any allergic reactions or adverse effects. Please review ingredient lists carefully and perform a patch test if you have sensitive skin.

Governing law

These terms and any disputes arising from the use of this website are governed by the laws of the Republic of South Africa.